Inspired Business Growth:

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By Wendy Piersall
Archive for the ’Growth Strategies’ Category

The 5 Challenges of the Intermediate Entrepreneur
Thursday, March 6th, 2008
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I’d consider myself an intermediate entrepreneur. I have nearly eight years of self-employment under my belt. I know the pitfalls of entrepreneurship well enough to avoid them (relatively speaking), and I now am able to offer a considerable amout of help and guidance to newer business owners. I don’t have a million-dollar company or any full time employees, and I haven’t been on the cover of Entrepreneur magazine–yet.

I’d also have to say that in the past two years, I’ve had to overcome some of the biggest challenges of entrepreneurship. I made some whopping mistakes in my first years, but the challenges of the intermediate entrepreneur are a little different. I think the challenges we face are both harder to recognize and can be more difficult to overcome–mostly because we’ve been doing business for a while, and teaching an older dog newer tricks isn’t exactly a cakewalk.

The five following unofficial challenges are ones I have either had to face myself or see my peers struggling with on a regular basis. I’d love to hear what you would to add to the list.

I Bought Myself a Job

After about four years of being a solopreneur, I wanted to increase my income. But the way my business was set up, the only way to make more money was to put in more hours. I didn’t want more hours… and thus, I began the process of moving my business from a one-woman show to a semi-outsourced model. I had to go through the whole process all over again in my third business and, strangely, the second time was harder than the first.

Part of the differences can simply be attributed to the difference in business models. But I can also say that when I did it the first time, I knew I could always go back to my old way of doing everything myself if I had to. This time around, it was a much more permanent shift, and it was scary. It was a big risk; I was worried about quality control and ballooning project management. And if it didn’t work, I knew my business wouldn’t make it.

Thankfully, it was one of the best decisions I have ever made. I also didn’t sleep for about a month as I went through the toughest part of the transition. Billing out your hours is a great way to run a small business. But in the end, people and time have a finite amout of scalability. If you want your business (and income) to scale beyond what you are physically capable of, you need to stop being an employee and start being a manager.

Losing the Big Picture

When we first start a business, it is so incredibly easy to see the big picture–sometimes to a fault, as we can tend to gloss over the details. But after years of running the show, managing those details becomes our everyday life. And it becomes harder and harder to think outside of the box if your nose is constantly to the grindstone.

I know this happens if I have spent three to five months or so just focusing on to-do lists. Although there is a time and place to be focusing on the details of running a business, entrepreneurs are born and bred to be big thinkers. It’s not in our nature to be the detail person.

It’s times like this that I know I need to hire a coach or do some co-consulting with one of my peers. I’m working with an amazing coach right now who has helped me to break out of my day-to-day grind to refocus on growth. It’s been a refreshing and much-needed change to get back to doing what I do best: dreaming big and putting a plan of action in place to make it happen.

Living Within the Limits of 24/7

My second business was a service-based business. So when I went to expand, I naturally thought of finding other service providers to bill out their time in addition to mine. But I never thought beyond billing hours.

And oh, how I wish I had.

I could have written e-books, I could have organized seminars, I could have built an advertising-supported website, I… coulda, woulda, shoulda. These days I work really hard to diversify my income sources, and I make it my number-one priority to add new sources of revenue several times a year. Some of my biggest money-makers from a year ago are gone today–and I’m still in business today because I have never kept all of my eggs in one basket

The ADDpreneur

Honestly, this is probably my number-one ongoing challenge: staying focused and being disciplined. I’m not the only one; I have watched multimillionaires run their businesses into the ground (and sell their mansions in the process) because they couldn’t stay focused and took their business in a new direction every month.

Whether or not you believe in ADD/ADHD, the truth of the matter is that many entrepreneurs share the same traits as people diagnosed with this disease. Although I believe that many of my strengths are tied to being ADD, focus and discipline are something I have to work on constantly. I doubt that will ever change. I’m thankful I know myself well enough that I can catch myself when I get off track. But if you can’t do that, all I can say is make sure you have someone in your life or company who can do it for you.

Keeping Up with the Times

Earlier in my career, I loved–loved –learning new things by just jumping in and doing them. I still love learning, but I’ve recently come to a point where I am feeling, shall I say… old(er). I may still get carded when I order a glass of wine (OK, rarely), but honestly, I’m no newbie anymore. My industry (internet business) changes rapidly. Things that worked a year ago don’t bring in the same results today. This means I’m having to learn new things all the time.

My passion for what I do keeps me going, but honestly, I have a couple of projects that have been sitting “on deck” for about six months that I should have moved to the front burner a long time ago. But I have let the learning curve be my excuse for not getting it done. I’m not one who likes to admit to using excuses in my business. So again, I’ve been working with my great business coach to bust through my resistance to getting this stuff done.

Overcoming Challenges = Business Growth

Some of these challenges I’ve successfully worked though. Some are still active challenges in my life. I can say with 100 percent certainty that every challenge I have overcome as an entrepreneur has also been my fuel for growth. It’s so ironic and sometimes frustrating that these challenges seem so big and difficult when they are in front of us. Yet when they are behind us, they somehow shrink into tiny gems of knowledge.

If I could bottle up and sell that shrinking process I would be on the front cover of Entrepreneur magazine, I’m quite sure of it. Until then, we get to face our fears, climb over mile-high mountains, and get stuck in the quicksand every now and then.

And honestly, I’m grateful that I get to take this journey as an entrepreneur in this life. The rewards of running our own businesses make us feel lucky to have these problems in the first place.

Advisors: The Entrepreneurial Conundrum
Friday, November 16th, 2007
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The following is a guest entry from respected entrepreneur Julie Lenzer Kirk, author of The ParentPreneur Edge.

Whether you call them advisory boards or mastermind groups, much has been said–and written–about the value of good advisors. In one of the programs I lead where we’re helping women start technology-based businesses, we all but require the women entrepreneurs to build an advisory board. Personally, I got a lot of value from my membership in Vistage, which is a facilitated peer advisory group. Although I am no longer a member, I still count many former group members as friends. Whether they are formal or informal, the consensus is that soliciting advice from qualified individuals on your business is a good thing. However…

If you are new at the whole entrepreneur thing, advice from the outside can be confusing and often conflicting. I have had one highly qualified individual tell me one thing that completely went against what someone else–equally accomplished–had advised. So, what is an entrepreneur to do? Based on my experience as an entrepreneur, a teacher and an advisor, I have pulled together the following tips to help make the most out of your advisory relationships:

  1. Meet with more than one, or ideally all, of your advisors at once. Whether virtually or in person, having all of the people advising you in the same room at the same time will almost always yield better results than one-on-one interactions. When they’re together, your advisors can hear where advice they are providing is conflicting and address their differences. While they may just agree to disagree, many times they will play off each other and come up with an alternate recommendation that is better than each one provided individually.
  2. Beware of the “Bobblehead Advisor.” A Bobblehead Advisor is someone who continually agrees with you. Bobblehead Advisors love what you’re doing, offer little in the way of alternative insight and never disagree. Although you may be really good at what you do, a useful advisor should offer a different or added viewpoint as well as information and ideas for you to think about. If you are looking for someone just to make you feel better, call your mom and have her tell you how good you are. If you’re looking for an advisor to help you propel your business, find someone who won’t just tell you what you want to hear, but who will tell you what you need to hear.
  3. Reconsider following advice if it goes against your gut. Lack of confidence in a particular area of our businesses can lead us to follow the advice of an outsider even when something inside gives a strong thumbs down. Don’t be afraid to listen to your gut. After all, you have a lot of insider (no pun intended!) information and history that your advisor may not be aware of. If you’re still not sure, get a second opinion; but blindly following the advice of others can lead to big trouble.
  4. Be careful playing one advisor off another. There is nothing more frustrating as an advisor than to hear “So-and-so told me this…what do you think?” First of all, there are most likely details missing in the translation of the advice and, in some cases, flat-out misunderstanding. Many advisors, especially if they’re in similar fields, talk to each other, so be careful what you say to one about another.

Advisors can be an incredible way to compensate for experience that you don’t have and can act as a valuable sounding board, but you have to use them wisely to get the best use of your–and their–time.

How Transparent Should You Be With Your Business Mistakes?
Friday, June 15th, 2007
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I recently experienced some rather public growing pains in my business - my home business blog outgrew it’s shared hosting plan and the site was up and down (mostly down) for a week. Email communications were interrupted, deadlines were missed, and I needed a very large glass of wine by the end of it all.

Were advertisers and clients upset? Did I lose readers? Did my numbers go down?

In fact, no.

  • My advertisers and clients are thrilled that I have this problem.
  • My readers offered their expensive technical expertise for free.
  • And both traffic and advertising revenue stayed even for the week.

To be honest, I was a little surprised by this myself. But I have set a tone on my site in which I have been very transparent about how I build my business and how I manage and overcome my mistakes. I do this to help other entrepreneurs understand that running a business can get messy sometimes - and rather than getting upset about it and letting it slow you down, we must learn to take it in stride and turn it into an asset.

By setting this tone, my business and site visitors were able to take this technical problem in stride - and it even added to the experience as I shared information with site visitors to help them prevent their own server mishaps in the future.

Why should you care about being transparent with your business mistakes?

You may be thinking that this scenario doesn’t apply to your business - you probably don’t run a blog that is an educational resource for entrepreneurs. But the fact of the matter is that I could have still run this same business and covered up my past mistakes - and then when  public mistake occurred, I could have risked losing credibility.

Web 2.0 isn’t just about social media and user-generated content. Web 2.0 is a paradigm shift in how businesses interact with consumers online.

ConAgra is currently in a bit of a mess due to salmonella being found in Peter Pan Peanut Butter. For a time, consumers visiting their web site for more information simply couldn’t find it. Can you imagine being a frightened parent and finding that the company who put your child at risk isn’t even offering any information on the mistake they made?

Today there is a press relase in the middle of their home page - does it change the mistake? Of course not, but it does begin to break down the wall between the corporate giant and the consumers affected by the mishap.

Consumers are demanding to interact with companies and brands online on their own terms. They have been empowered, and they now both demand and expect to be communicated with as human beings, not as ‘Mid-Atlantic Soccer Moms with a household income of $75K’.

Probably the best analogy is one in a marraige - if you owed an apology to your spouse, what do you think would be the best approach: to ignore the problem and sweep it under the rug, or to offer an appology and work to solve the problem?

It’s an obvious answer in our personal relationships - it must also now be an obvious answer for our customer relationships.

Money Conversations - Are You Short Changing Your Business?
Thursday, June 7th, 2007
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Back when I ran my freelance design company out of my home, I had an interesting relationship with money.

  • I hated invoicing clients
  • I hated quoting clients
  • I hated keeping records and bookkeeping
  • I was late in paying subcontractors
  • I never felt like I deserved the rates I was charging, plus…
  • I usually under-charged for my work

In other words, I was a terrible money manager. I’ve also read with interest the thoughts of my fellow columnists on WomenEntrepreneur.com -

Kim Kiyosaki writes about wealth - both in spirit and in dollars in her article, Finding the Rich Woman in You

Marilyn August tackles the issue of money conversations head on in her article, Money: The Last Taboo

Money ConversationsInterestingly, as I was coaching one of my small business clients a couple of months ago, the same theme emerged. She was struggling with ways to grow her business, and was looking at one of her competitors as a bar for setting her own rates. She didn’t feel like she was as good as he was, so she valued her work less than his.

Here’s the ironic part - I knew both her and her competitor well. I thought they both offered similarly valuable services. When I found out what she was charging, I was surprised, because I expected her rates to be about $25-$50 MORE per hour than what she was charging.

When I dug deeper - I found that there were some limiting beliefs hanging around in her mind.

  • If she charged more for her services, she would think of herself as greedy
  • If she charged more for her services, she risked more rejection
  • If she charged more for her services, she would feel like a fraud

In this case - the conversation isn’t about money - it’s about love.

  • If my client was greedy, she risked alienating the people she loves - not just clients.
  • If she was rejected, she risked losing her own self-esteem.
  • If she was a ‘fraud’, she risked jeopardizing her very identity.

Breaking through these barriers isn’t just about having more open conversations about money. And it’s not even about building up a positive self-image, which she already has.

It’s about looking more closely at the words she is using to define what money means to her - and also getting in touch with the consequences of holding onto these beliefs that are limiting her business and financial growth.

My ‘assignment’ to her was to write 7 definitions what “Greedy”, “Rejected” and “Fraud” meant to her specifically. Her vague feelings and thoughts around these words created a false association between what she was really doing vs. subconscious definitions.

Once we pushed to define ‘Greedy’, she started realizing that some of the definitions she had in place were not only limiting, but downright silly when spoken out loud.

So, what skeletons words are hanging around in your financial closet? I dare you to define them and to stop short changing your business - and yourself!

Weekend Reading for Entrepreneurs :: 05.18.07
Friday, May 18th, 2007
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Settle in for some great weekend reading to get caught up on all of the great things you just don’t have time for in the work week!

Andrew MacGill from PeerSight delivers an insightful and thought-provoking read with his article Cash Power - The Financial Momentum to Move Your Busines. In it he discusses the ebb and flow of cash in a growth-oriented business - and suggests some creative ways to keep cash on hand.

Pamela Slim from Escape from Cubicle Nation wrote an absolutely excellent piece on preparing well to give great presentations, workshops and webinars. Tips cover out of town presentations, out of country presentations, and an obessive-compulsive approach to making sure technology doesn’t get in your way. She’s a woman after my own heart!

Filed under fun distractions and visual indulgences is a Flickr set of nearly 100 stunning photos for your desktop wallpaper. Thanks to Brajeshwar for the lost work time keeping my desktop exciting for the next 3 months!

And the most popular posts on my other blogs this week:

Fame, Being Uncomfortable, Friendship and THE Lorelle

My ponderings on how success doesn’t exactly feel like it fits sometimes - in fact, it can feel like walking around in shoes WAY too big for tiny feet to handle.

3 Companies That Offer Cheap AND Free Printing

Three online printing companies reviewed - with links for free offers and printing discounts.

Creating Women’s Mentoring Opportunities
Wednesday, May 2nd, 2007
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As a coach, I know the value of being a strong mentor. But finding a good mentor can be challenging - and many people aren’t getting the help or guidance they need.

One of the biggest challenges I’ve found is the affordability factor. Not everyone can afford a life or business coach, and finding a mentor who will coach ‘for free’ is not easy. But by being creative and innovative, smart women are finding and forming great mentoring relationships that are adding value to both the mentor and the mentee.

Here are some of the ways that you can learn from experienced professionals when engaging into a formal coaching relationship isn’t an option:

Offer a Trade for Coaching Services

Some coaches will work with clients for a reduced rate or free if you pay for their services via barter. Most coaches can only take on a limited number of barter clients, so don’t take it personally if they say no. In fact, they may know someone who they can refer you to.

Create a Mastermind Group

Pull together a small group of peers who want to learn from each other. You can meet weekly or via phone if members are geographically scattered. By coaching each other, you’ll get the opportunity to both teach and learn - which will enhance your current skill set. For more info about starting your own group, read my article on Starting and Participating in a Mastermind Group.

Participate in Online Communities and on Blogs

There are many forums and online communties that offer tremendous support and help for both new and experienced business owners. Prominent blog authors also will engage their readers and offer answers and advice via their websites via posts and comments. I’m sure the new WomenEntrepreneur forum will grow to be a great destination for informal mentoring and businss discussion as well.

Take on an Internship

Although it may feel humbling to do this later in life, there are many intangible benefits to taking on an internship. This is especially true if you are considering a change in industries, or want to re-enter the workforce after an extended leave. The opportunities and value an internship can offer are networking potential, hands-on learning, free training and free guidance and support for your own projects.

 
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